FREQUENTLY ASKED QUESTIONS

Can I transfer my m-MAS BSE to other users?

Yes. If they are in the SAME cooperative. To perform an m-MAS BSE transfer, follow these steps:

  1. Click “Wallet”.
  2. Click “TRANSFER”.
  3. Enter user wallet id / number / username or NRIC.
How does the sell of m-MAS BSE work?
  • First, you must submit a request to your cooperative through the platform and then wait for approval.
How can I check the current price of m-MAS BSE and physical gold?

You can view both current price for m-MAS BSE and physical gold. To view your gold dashbord:

  • Click “Gold Dashboard” at the sidebar menu.
What is the information on the card?

There is 4 information on the card:

  1. Your name.
  2. Your total amount of m-MAS BSE that you have.
  3. Your m-MAS BSE current value.
  4. Your total purchased value of m-MAS BSE.
How do I sell physical gold?

You need to submit request first. To perform the physical gold sell request, follow these steps:

  1. At the side bar menu click “Physical Gold Sell Request”.
  2. Click “NEW ENTRY”.
  3. Enter all the item information.
  4. Click “SUBMIT”.
How can I check my sell request status?

There are 2 types of sell status you can check: m-MAS BSE sell status and physcal gold sell status. Follow these steps to check your sell status:

  • m-MAS BSE
    1. Click “m-MAS BSE” -> “m-MAS BSE Sell Requests”.
    2. You can click “WAITING FOR PAYMENT” / “PAID” / “REJECTED” to check your purchase status.
  • Physical Gold
    1. Click “Physical Gold” > “Physical Gold Sell Requests”.
    2. You can click “WAITING FOR PAYMENT” / “PAID” / “REJECTED” to check your purchase status.
Can I redeem my m-MAS BSE for physical gold?

Yes, you need to purchase physical gold and then redeem it using your m-MAS BSE. To perform an m-MAS BSE transfer, follow these steps:

  1. Buy physical gold at gold mart.
  2. Tick "Redeem m-MAS COOP BSE" radio button.
  3. Click “Select m-MAS BSE”.
  4. Click the amount.
  5. Click “OK”.
How do I check whether the transaction was successful?

You can check it by following these steps:

  1. Go to Homepage.
  2. At the bottom of the page have “Recent m-MAS Transactions”.
Note: You can also check it under 'Other' -> 'Transaction History' in the sidebar menu.